Ensuring your success by

making change easier

Our goal

We aim to help you improve your performance. You know the changes you need to make to succeed – we help you define, scope and achieve those changes.

Our approach

We are skilled in many different disciplines and methods. Our approach is always customised to meet your specific requirements, integrating the required methods into a single powerful approach to deliver the desired change and results. 

We are doers rather than talkers.

Your outcome

We never do more, take longer, or spend more, than is necessary. Equally, we don’t spend less than necessary or cut corners. We don’t compromise on your results.
We aim to bring order where there is confusion and ambiguity, and to make the complex as simple to understand as possible. 

We stay till the job is done.

Our location

We operate in the UK, Europe and Canada.

Well, we do normally. We’re currently operating at a social distance from a spare bedroom, but still supporting our customers.

Proud to have worked with some of the most innovative organisations in their sector

7 steps to help your team collaborate (27 September 2021)

We recently wrote a blog to support our good friends at Logovisual, the innovative whiteboard and collaboration company with whom we have worked for many years now (we've been both a client of, and a supplier to, them). The blog's about collaboration, and how you can make it easier as we head back to the office. Read it on their website, using the link provided.

Process - when to tweak, when to tinker (22 February 2021)

In response to a blog we read recently, we have written a short blog on when to improve your process and when to completely overhaul it. Different methods, different teams - you need to know which is which, and when.

The hard numbers behind a bold strategy (11 November 2020)

We go behind the headline numbers in a law firm's recent strategy announcement on diversity in its UK operation. We think those numbers mask some stretching execution challenges, and think the law firm deserves more credit than they're probably getting.

Efficiency and productivity - you can improve both (22 July 2020)

They're often regarded as the same thing. We don't think they are, and believe that getting your focus right on these two will pay off in your improvement projects, as our new blog describes.

New service announced - RETUNE20 (21 July 2020)

And here is the second of the two new services we are launching in response to the need for organisations to adjust to the new landscape and the realities of the emerging post-Covid world. This one is about efficiency and productivity, which we predict will rise up the list of corporate priorities in the post-Covid world.

New service announced - REBOOT20 (16 July 2020)

Just to show we haven't been doing nothing during lockdown, here is the first of two new services we are launching in response to the need for organisations to adjust to the new landscape and the realities of the emerging post-Covid world. This one is about strategy.

Four Agile legs good, two Waterfall legs bad? (7 May 2020)

A blog on legal project management, and on some of the misunderstanding out there about "agile" and its supposed superiority over - well, over what? Apologies for some slight irritation at the virtue-signalling that is becoming a norm - possibly too much GOB (grumpy old boomer) here.

Should lawyers code? (15 April 2020)

Short answer, no, although if they want to, we're not going to stop them. We're republishing this blog from March, 2018 as the question shows no sign of being settled. We don't like the term "coding", and advise care be taken in what you wish for - the blog's title "The most disastrous thing" is not meant to be pessimistic, but it is certainly cautionary.

Web site - updated - thanks Izzy (8 April 2020)

We have made some more changes to the site, and will now see how they work. Many thanks to the family's resident UX designer, Isabelle Copley, who provided lots of valuable feedback.

COVID-19 (23 March 2020)

We're taking all the precautions you would expect. We are still open for work, albeit remotely - there is not much that we did B.C. that we can't do during it. Very happy to discuss any ideas, with any one, any time. See below for contact details. One emerging prediction - by the time we're through this, I'm likely to look like something out of ZZ Top (and I'm talking Billy or Dusty, not Frank). I'm keeping the beard for now, otherwise I run the risk of looking like Andy from Little Britain.

Value and innovation - a new post (27 February 2020)

A new post on the blog page discusses why improvement isn't innovation unless it delivers value. Publishing the blog has helped us iron out some of the problems with the blog page, and a new template is being developed to fix it once and for all. Could be famous last words....

Our new web site (21 February 2020)

We've been redeveloping this for some time. It's still not quite where we want it, but we decided that this is so much better than what we had before that we would publish and fix as we went along. The main work now is to get the blog page working as we want. We suspect that might not happen till we actually have something to say in a blog.......

Document automation (21 February 2020)

The early results from our proof-of-concept with docassemble have been promising. We have taken some medium-complexity documents and have been able to automate them in a matter of hours. The approach we are adopting is based on a thorough analysis of the document template, and its data content, to allow us to (a) get it right for the lawyer and their client and (b) take advantage of the (warning - going geek) tool's object orientation capabilities. All of which means that the document produced is accurate, and the process to produce it repeatable and resilient. Want a demo or even a quick proof-of-concept yourselves? Please get in touch through the Contact Us page.

Photo credits

Background image: wallpaperflare.com. Icons made by Freepik from www.flaticon.com. Thumbnails (from top): Clay Banks on Unsplash; Anete Lūsina on Unsplash; Oli Woodman on Unsplash; Tabea Damm on Unsplash; Richard Copley, Richard Copley, CDC on Unsplash; Richard Copley; Anete Lūsina on Unsplash; Richard Copley.