While the causes of the current disruption are very different to those of the 2007-8 credit crunch, its effects will be very similar. Clients will be fighting to survive, will be looking at every penny spent, and will be looking for value for money from all suppliers.
We already know it is not enough to be a good lawyer – that we need to package our services in a way that pays attention to customer requirements on quality, price and speed.
Now, more than ever, productivity and efficiency in service development and delivery will be critical to success. Here’s how we can help.